Sarah Mercer
Founder & Principal BrokerSarah brings patient strategy and a sharp eye for character homes to every client conversation.
Email Sarah ↗INDEPENDENT BY CHOICE · LOCAL BY HEARTSmall team.
Small team.
Big heart.
We’re the real estate people who remember your dog’s name, ask better questions and tell you when a place isn’t quite right.
ROOTED IN OTTAWA SINCE 2014HOW WE BEGAN
Built on a better conversation.
Hearthaven began in 2014 around a simple belief: people deserve more than a transaction when they’re making one of life’s biggest decisions.
We started small, stayed independent and built our reputation the old-fashioned way—by showing up, knowing our neighbourhoods and doing what we said we would.
Today we guide first-time buyers, growing families, downsizers, landlords and thoughtful investors across Ottawa. Different needs, same promise: grounded advice and good company along the way.
Come say hello ↗THE PEOPLE BEHIND THE PLACES
Meet your neighbours.
Six thoughtful minds. One shared love of the city we call home.
Daniel Brooks
Sales RepresentativeA Westboro local with an instinct for matching people to spaces that suit how they live.
Email Daniel ↗
Priya Nair
Investment AdvisorPriya turns complex numbers into clear options for first-time and seasoned investors.
Email Priya ↗
Mélanie Gagnon
Leasing SpecialistFrom showings to keys, Mélanie keeps the rental experience thoughtful and straightforward.
Email Mélanie ↗
Oliver Chen
Commercial AdvisorOliver helps small businesses find the right footprint for their next stage of growth.
Email Oliver ↗
Emma Rossi
Client Experience LeadEmma makes the moving parts feel manageable, and makes sure the details never get lost.
Email Emma ↗WHAT WE STAND FOR
Good people. Good principles.
Care without theatre
We pay attention to the little things because they matter to the big picture.
Local first
Insight born from living and working in Ottawa, not just reading a dashboard.
Clarity over pressure
Straight answers, useful context and space to decide at your own pace.
Always curious
We keep learning so our advice stays useful as the market changes.
THE HEARTHAVEN WAY
Four steps. One good move.
01
Listen
We learn what matters, what’s flexible and what home means to you.
02
Explore
We narrow the options with neighbourhood expertise and honest context.
03
Navigate
We make offers, paperwork and negotiations feel more manageable.
04
Settle
We stay in touch after the keys change hands. Your next chapter matters.
A NOTE FROM OUR CLIENTS
“They listened for the life we wanted, not just the features on our list. It made all the difference.”
— Rebecca & Thomas M., buyers in Old Ottawa South
“Patient, strategic and genuinely kind. We felt informed from the first conversation to the final signature.”
— Nadine P., seller in Centretown
THE NEXT CHAPTER
Start a conversation ↗Ready to find your next address?
Tell us what you have in mind. We’ll take it from there.